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Refund Policy

Refunds

All sales are final so unfortunately I do not offer a refund if you decide you no longer want an item after purchasing.

Damaged or defective Items

I offer full refunds or a replacement for any items which have arrived damaged or are defective in any way. Although I do everything in my power to ensure your product arrives in perfect condition, sadly problems do occasionally occur within the postal network and you shouldn’t have to pay for that.

Send me your order number and a photo of your damaged product to hi@jamesbirks.shop and I’ll get straight onto it.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If your replacement is approved, I will dispatch a new item within 1-3 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at hi@jamesbirks.shop.